Frequently Asked Questions
Everything you need to know about your favorite movie and TV show merchandise.
When will my order ship?
Most in-stock orders are processed within 2-3 business days. Pre-order item shipping dates are listed on the individual product pages.
What is your return policy?
We accept returns for most items within 30 days of delivery, provided they are in original, unworn condition with tags attached. Please note that digital downloads and personalized items are final sale.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated at checkout.
How can I track my package?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery.
Are the products sold here official?
Absolutely. All merchandise on the Sony Pictures Shop is 100% officially licensed and authenticated by Sony Pictures Entertainment.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.