Returns & Exchanges
At Sony Pictures Shop, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return eligible items within 30 days of delivery for a full refund or exchange.
Initiate Your Return
Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email and attach it securely to your package.
Pack Your Items
Place the items in their original packaging, ensuring all tags are attached and the products are in their original, unused condition.
Ship and Track
Drop off your package at any authorized carrier location; you will receive a notification once your refund or exchange has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing